Products

FAQ

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control system

The filter change indicator is flashing on the control panel – what does it mean?

When the filter change indicator is flashing, it means the filter needs to be checked or that a filter replacement has been carried out and the alarm must be reset. After replacing the filter, the alarm must be reset via the control panel. The procedure depends on which panel you are using. For CI50, see the user manual on page 30, section 4.4. For CI60, the reset procedure is described on page 11, section 7.7 of the user manual. For CI70, refer to page 19 in the user manual. If you are using NordicPanel, press the alarm symbol and confirm by pressing the blue check mark. Once the filter has been replaced and the alarm reset, the indicator will stop flashing. More information about filters and filter subscriptions is available on Flexit’s website.

fans

The fan does not start at high humidity – what could be the cause?

If a humidity-controlled fan does not start as expected, it may be because humid air is not reaching the humidity sensor. A common cause is cold downdraught in the duct, where cold outdoor air pushes the humid indoor air away from the sensor, preventing it from detecting sufficient humidity. This can be resolved by installing a backdraft damper in the duct to prevent cold air ingress. Alternatively, a louvre vent on the exterior wall can help reduce draught. Both measures allow humid air to remain in the duct long enough for the fan to activate. If you are an end user and are unable to resolve the issue yourself, we recommend contacting the service company that installed the system or the retailer where the product was purchased.

filter

We have moved and want to transfer the subscription to the new owner – how do we do it?

To transfer the subscription to a new owner, the existing subscription must first be cancelled. Log in to My Page and end your current subscription. The new owner can then register on My Page and create a new subscription using their own details. Alternatively, you can contact customer service by email at kundeservice@flexit.no, and we will assist you with the transfer.

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