Reporting a claim
For Flexit AS to be able to handle a complaint, we will need information containing product details, documentation showing the age of the product and a description of the problem as experienced. We will also need the full name, address, phone number and email address to the domestic user where the product is installed.
Without this information, we will not be able to handle a complaint inquiry. Stating complete and correct information to Flexit from the outset is, for this reason, very important. Examples of information showing product details and age of product might be serial number, sales confirmation number, project number or a dated receipt from your supplier.
Failures caused by normal wear, use outside of the intended scope of operation, poor or lacking maintenance or wrongly installed equipment will not be regarded as a valid complaint, and will be rejected. If Flexit reaches the conclusion that this is the reason for the failure, the costs of any repairs or any troubleshooting performed will be invoiced to the person or company responsible for making the complaint in question.
Making a complaint as a domestic customer
A complaint should be made directly to the retailer/vendor where the product is acquired. The retailer/vendor will then forward the claim to Flexit, providing Flexit with all the information necessary to handle the inquiry.
If you do not have the opportunity to make the complaint through the retailer/vendor, a claim can be made directly on My page. On My page you will get a full overview of complaints registered in our system. If you for some reason do not wish to register a user profile to make a complaint it can also be sent – with all necessary information – to email@example.com.
Making a complaint as a vendor
Complaints are made on My page. On My page you will have a full overview of your own and other complaints made by your company. All contact persons registered within a company have the possibility to register their own user profile. If you for some reason do not wish to register a user profile to make a complaint it can also be sent to firstname.lastname@example.org.